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Newcomer
Aug 26, 2026 10:18 AM UTC

Call Summaries aren't Populating on Salesforce

Hi There,
I have recently Integrated  salesforce with Zoom Contact Center through Zoom For Lightning App.
I have established Oubound calls  and I am able to get the Summary of the call, But I am not able to see that summary on the Session History Object Record.

Please correct me if I am wrong, the Summary should be populated on Session History record.

 

1 reply

Newcomer
Oct 20, 2026 12:05 PM UTC

I’d check the Zoom-Salesforce integration settings and verify that call summary syncing and the required permissions are enabled. Reauthenticating the integration may also help. Are there any errors in the Zoom or Salesforce logs?

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