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Hi!I used to have active speaker working on Zoom for my recordings but no longer seem to have it.  The fixes all point to choosing active speaker on that top right hand menu, but it's not there for me. It seems to have worked for me randomly but I'm not at a loss as to how I can have it reintroduced to my 'view' selections. All I can see are Speaker / Gallery / Multi-Speaker / Immersive. Is there something I need to do? Or has it been removed? Neil

It's only possible or me to share the full screen instead of just a single window. How to reproduce: - Start a "New meeting".- Click "Share".- Choose "User system window capture" and click "Share".- [UNEXPECTED] "Remote control requested" is show.- Click "Share".- [UNEXPECTED] The whole screen is shared. I expected to see KDE's "Screen sharing" dialog that allows me to choose a single window. This works when using the web client through Firefox. I tried running the app with QT_QPA_PLATFORM=xcb or XDG_CURRENT_DESKTOP=GNOME and it made no difference. I also tried setting capture mode on Wayland to "Pipewire Mode" and "Original Mode". No success either.  Software versions:Zoom: 6.1.1.443 x86_64 installed from zoom-6.1.1.443-1.src.rpm.OS: Fedora 40 running KDE Plasma 6.1.2 on Wayland. 

I lost my computer and all the database. Now I need to find some extremely important meeting recordings, but the meetings were from August 2025, and the recordings expired due to passing 30 days of storing on cloud. How can I recover these very importint recordings? Thank you so much, I hope there would be a way for this.

When entering the page I get error 403 Forbidden, pliss help 

 Hello, I’m having an issue logging into Zoom using the “Sign in with Google” option on my Xiaomi Pad 6 tablet. After I select my Google account, I get redirected to a screen that says “Zoom will launch in a few seconds,” but nothing happens. I’m stuck on that screen and Zoom does not open. Details:- Device: Xiaomi Pad 6- OS: HyperOS 2.0.2.0 (Android 14)- Zoom App Version: (please insert your version here)- Issue: Google login hangs after authentication, app doesn't resume I’ve tried:- Reinstalling Zoom- Clearing app cache and data- Updating Android System WebView- Using different browsers- Manually switching back to Zoom- All system updates are installed The same Google account works fine on other devices (Windows PC, Android phone), so the issue seems specific to this tablet or OS. Please advise on a fix or possible workaround. Thank you! Best regards,  Mariia 

Been zooming my fitness classes since early in pandemic.  All of a sudden last night when I open Zoom on my ipad all my meetings are gone except one.  All my meetings are on my computer so they are not expired.  This has not happened before.  I don't know what to do to get them to appear as choice on my phone or ipad.  Please help! Karen27

We have a specific user that keeps getting 1GB limit notification whenever she is trying to add a file to a whiteboard but other users are able to add items to the same whiteboard with no issues.We tried to remove zoom, update the version, etc etc. but she keeps getting the same error message.

I have upgraded my account so that I can have/host meeting for up to 23 hours a day.Once I walk out of the physical office and the call is inactive or an hour or so, the meeting turns off and it tells me "the meeting has ended after 40 minutes idle time". I would like the meeting to keep running even when there is no movement or conversation as we would like to come back and continue. Please help.  Idle time meaning that the call had no interation.

My zoom app crashes when I'm trying to join a meeting with video in the waiting room. It works perfectly fine if I join a meeting without video enabled in the waiting room, it also works fine when I join through the browser. I already tried updating the app, my OS and tried also reinstalling Zoom.Please do help.Thank you

I recorded a class lecture with transcripts/closed captioning. If I access the video in the cloud, the captions appear; however, when I download the video from the cloud, the captions are not visible and are stored as a separate file. Is there a way to download the video with the captions so I don't need to do additional editing? The captions are correct and I'd love to be able to share the video in my Canvas course without having to do additional work. This is a really important feature. 

Hello. I am reaching out to raise a concern about certain activity observed in Zoom rooms that indicates the presence of illegal content involving minors. Some users are making requests and using language that suggests illegal sexualizes activity involving minors. Iam requesting the ability to help remove participants engaging in such behavior, to help protect other uses and ensure compliance with legal obligations regarding CSAM. Thank you for your attention and guidance on this matter.

Can anyone provide any solutions? I've tried disabling hardware acceleration, and setting the zoom application priority to "high" in Task Manager, but I'm still having this issue.

Hello,  Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/ The privacy policy does not say anything about selling the data. Not sure how to address this. Please help.  Thanks!

Hi There,If anyone can help me on converting the Meeting record please? The meeting record is not convert automatically and there're 2 .zoom files available in the meeting record path but nothing happen when double click on it. I've tried to follow the instruction here but nothing help. https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues#h_01ERD474YWW6G1911MB764SFJT

This has to be the weirdest tech support issue I have ever encountered. On Wednesdays at 11:00am, when I log onto a recurring meeting, my zoom camera will show a snapshot image of my office plant, rather than my normal video feed. This has happened about 3-4 times in the past few months. Sometimes the snapshot of the plant is from different angles (floor view looking up, side view, etc.). I have Zoom meetings at other days and times (for example, all day on Mondays), and this glitch has not happened at any other time. I don't even know how my laptop would have a snapshot of my office plant, since there is never a reason for it to face that way. Has anyone ever experienced this??

If you are using ZVA Chat 2.0 agents to escalte to a video call, you will need to whitelist the domains below:ZCC USA-Based CCIZP https://us01cci.zoom.us/", CCIZPAPI https://us01cciapi.zoom.us CDN resource https://us01ccistatic.zoom.us/us01cci/web-sdk/" CDN backup https://us01ccistatic-a.zoom.us/us01cci/web-sdk/" Campaign https://us01campaign.zoom.us/ SCHEDULER https://scheduler.zoom.us ZFS https://file.zoom.us ZFS https://file-paa.zoom.us/ ZPNS wss://zpns.zoom.us/ws ZCB https://us01-zcb.zoom.us/static/resource/cci/ Log https://log-gateway.zoom.us/nws/join/logger/zccfelog Integration https://dev.zopim.com (zopim chat) https://static.zdassets.com (zendesk widget) VideoSDK&RWC/RWG US01 EU01 SA01 VideoSDK CDN https://source.zoom.us/videosdk/ VideoSDK Web auth endpoint https://zoom.us/wc/lsdk? VideoSDK log endpoint https://log-external-gateway.zoom.us/meeting-

I've had a number of issues which may be connected: they've all happened in the past four days after a period of not scheduling meetings with clients.First client> I scheduled meetings in the zoom app and they did not appear in my calendar – I tried several times.> I eventually created a meeting in my calendar and pasted the zoom link into it. I invited my client who wrote back to say "i received the invite but unfortunately it's been jumbled by our firewall"Second client> I scheduled a meeting in zoom and this time it went to my calendar in the usual way. Don't know why.> I then invited my client as I usually do. She responded "it appears I need to sign on to access the invitation"> I tried again with a new zoom meeting and a new invitation. She sent me a screen grab of an error message: This XML file does not seem to have any style information associated with it. I'm on a Mac using Calendar and Mail. This all used to work before but now it doesn't. Hope

While I wanted to inform Zoom of 2 URLs that are redirect to a Zoom-looking site to download. I have the program Saraph Secure, which told me the domains where phishing and remote apps are detected. I've been taking my time trying to report these domains, but the person has hidden all information other than how they got the domains.

Hi everyone -I am experiencing some trouble with spotlighting: All participants are in gallery view and I want to use the Spotlight for Everyone function to spotlight different speakers. This works fine for most people - however for some, this Spotlighting is not visible - instead people see gallery view with the green highlight square moving from speaking to speaker when they are spotlit, but they never see their face large on the screen ... It seems that this happens after I have just ended a screenshare or returned from a breakout group. Has anyone experience the same issue? Any idea how to fix it?Thanks!

I am using Mac OS 13.2 and recently my Zoom background is always blurred unless I have a photo for my virtual background.  I have tested with multiple cameras (built-in, iPhone, NexiGo) and all show this behavior in Zoom.  It does not occur in other apps such as FaceTime or Photo Booth.  It is not quite as blurred as the "Blur" option in the "Background & Effects" but clearly out of focus. I notice this only on my MacBook Pro and not my iPhone.This is fairly recent behavior and I cannot find any setting in either the desktop or web client that corrects it.Has anyone seen this behavior or know how to correct it?

Hello,   What ZOOM settings do you use to record videos so that the screen can be seen but you do not see the faces of the participants?  I am fine with my face being seen but prefer that my participants faces be kept confidential.

Our Firewall guys use the Zoom published dynamic lists for Zoom meetings.  List 1: https://assets.zoom.us/docs/ipranges/ZoomMeetings.txtList 2: https://assets.zoom.us/docs/ipranges/ZoomCDN.txt  Our Teams MTR's can connect just fine to normal Zoom meetings but are unable to connect to Zoom WebinAr meeting types.  The meeting screen shows briefly then the call disconnects.   I am hoping to track down what potential additional ports and addresses may be required for WebinAr meetings. We first made changes to the "real time data center location" country selection.  Since when we first started attempting to monitor what was being blocked we had connections attempting to hit hong kong ip space. I had our business partner test and remove all data centers except for US and Canada and that did not help our test connections.  Has anyone else seen or had these issues with connecting to webinars?  Our units are Crestron Tea

Hi Team, Trust you are doing well We are migrating our VPN client, because of which we have to do a pre migration feature use case teat and validate that the same zoom function is working post migration, can you send us all the features and options for a meeting in a form of a csv list or lined document for us to validate, we are looking to validate each and every function possible during meetings both from the browser and from the zoom App, both meetings and webinars SincerelySeabiscuit

I often do 2 day conferences on the weekend.Many times, like this past weekend, on Saturday the recorded video size was 1280x1036, then on Day 2 the recorded video was 1954x1036. I did not change any settings, so why does the recording size change.On both days my presentation was exactly the same, using participant video and a screen share of a pdf,.. etc.Nothing different at all between the 2 days and I am not changing or "setting" the video zie anything in the system. So, my question really is, *What determines the size of the recorded video?* 

I am writing to express my frustration regarding unauthorised webinar invitations I have been receiving.Unsolicited Invitations: I am being invited to webinars and meetings I did not sign up for. These invitations come from users who have added my email address without my consent.No Unsubscribe Option: The invitations lack an unsubscribe link, preventing me from removing myself from their mailing list. This raises privacy concerns and violates standard data protection practices.Steps I have already taken:Verified that I did not sign up for these webinars.Attempted to find an unsubscribe or opt-out option but found none.What I need to happen immediately:Remove me from this particular user's invitation list to ensure I no longer receive further communications from them.Implement measures to prevent my email address from being added to any Zoom webinars, meetings, or invitations in the future without my explicit permission.I have not included any personal or identifiable information in li