Zoom virtual background not loading on MacOs Monterey 12.7.6

Forum|Forum|1 month ago
January 2, 2026
2 replies
11 views

Lately after updating my zoom, it never allows me to re-add my virtual background image. It looks like image is uploaded but at the end it doesn't show up in my zoom profile to be picked as preferred option. I tried everything and I'm really frustrated. I've tired everything such as updating the desktop zoom app, signing out, looking at my web profile to ensure everything is active etc. Any help?

hoodee23

Employee

Hi AmbitiousMo,

Thank you for joining the Zoom Community and posting this question. Upon checking, I see that your MacOS is compatible with the Virtual Background requirements posted in this KB article, Zoom virtual background system requirements. That said, please review this other KB article on Changing your virtual background image, and if the issue still persists, please contact our Zoom Technical Support Team for further troubleshooting or assistance. Linking here our Contact Support page.