Explorer

Solved

Zoom Timer app no longer works

10 replies
325 views
Translate

The Zoom Timer app no longer works for me as of yesterday. I have never had trouble with it before. I have uninstalled and reinstalled both the Zoom app and the Timer app within Zoom, and restarted my computer. The problem remains. When I open the app, the Timer logo flashes briefly and then I get a black screen instead of the timer. I am running macOS Catalina 10.15.7 and Zoom version 6.2.10

J

JonathanC2Answer

Employee

Hello friends,
Thank you so much for bringing this issue to our attention. We identified a compatibility problem that was preventing the Timer app from functioning on machines running older versions of macOS (Monterey or earlier).

Our team has worked hard to resolve the issue, and the fix was successfully deployed last Friday night. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience.

Please don't hesitate to reach out if you encounter any further issues!

J

jblawhon

Newcomer

Same here. MacBook Air. Timer has worked for the past three years while I've had a paid Zoom subscription and stopped working today. Huge bummer. Zoom support ticket has been submitted for this issue so I'm really hoping they get it fixed ASAP.

Translate

R

RebeccaBeeAuthor

Explorer

Would you be willing to come back here and let me know the solution they find? As a free user, I am unable to submit a ticket. It must have been something on their end because there are so many people with this sudden issue all around the same time. Thanks in advance for any insight you can bring back to us here!!

Translate

D

DarcyK

Newcomer

I've submitted a support ticket as well for the same issue. It's been happening for at least a week, if not more.

Translate

W

Wimmergasse

Newcomer

same - can't use timer! MacBook Pro. MacOs Monsterey

Translate

J

janeybe

Newcomer

thank you for describing the exact problem I, too, am having.

Translate

J

JonathanC2Answer

Employee

Hello friends,
Thank you so much for bringing this issue to our attention. We identified a compatibility problem that was preventing the Timer app from functioning on machines running older versions of macOS (Monterey or earlier).

Our team has worked hard to resolve the issue, and the fix was successfully deployed last Friday night. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience.

Please don't hesitate to reach out if you encounter any further issues!

Translate

R

RMLalchan

Newcomer

I want to confirm that it is working well for me now also. Thanks for the fix.

Translate

W

Wimmergasse

Newcomer

I request the nearly 3 months - none- working credits /coupons !

It is essential for all my lessons to use in class. I have purchased the app many years since covid. I paid for it.

Translate

S

shellylynn123

Newcomer

I am on a PC and running zoom workplace. I no longer have an app option and also can no longer access the timer

Translate

T

TeeBee63

Explorer

I have a Samsung phone and tablet. The Zoom timer has stopped working for me too! I was so happy when Android devices finally got access to the timer but now we have lost it again. What is the issue and will it be fixed?

Translate

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO