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Explorer
Oct 26, 2023 12:33 AM UTC
Question

Chat Box

My chat box must have a glitch in it.  It automatically sends empty chat boxes to the group from me even though I didn't send them

14 replies

Bri
Community Manager
Community Manager
Oct 27, 2023 6:27 PM UTC

Hi @Moreah ! What device and version of Zoom are you using? 

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MoreahAuthor
Explorer
Oct 28, 2023 1:29 AM UTC

Thanks Bri. Installed the latest version. (maybe that will have solved the problem?)  Using a Mac. Not sure what to do with Zoom AI Companion

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Newcomer
Mar 7, 2024 7:15 PM UTC

Hello,

I have experienced the same issue the last 2 Zoom meetings. When viewing the zoom chat during a webinar I noticed that there were empty chat messages sent when I did not. This was happening periodically throughout both webinars. I was also using a MAC. 

Thanks

Sundari 

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Newcomer
Mar 7, 2024 7:49 PM UTC

Is there a setting or fix / solution I could be pointed to? Thanks!

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Newcomer
Mar 8, 2024 1:31 PM UTC

I also meet such issues for a short period but later on thanks to zoom meetings they resolve my problems

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MoreahAuthor
Explorer
Mar 9, 2024 5:59 AM UTC

Not sure if others can see the same empty boxes? I press "collapse all" and it goes away. The empty boxes only seem to come up when someone else replies to a question. But when I press collapse all, all the replies aren't seen by me (not ideal).

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Newcomer
Mar 11, 2024 5:36 AM UTC

yes, this is happening

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Newcomer
Dec 4, 2024 10:56 PM UTC

Hello All,

I am also experiencing the same issue as everyone else. Does anyone know how to resolve this matter?

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MGSR
Community Manager
Community Manager
Dec 13, 2024 5:32 PM UTC

Welcome to the Zoom community, @V-Rod22. Kindly try updating to the latest version of the app or reinstalling it. Let us know if this helps or if you need further assistance. 

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MoreahAuthor
Explorer
Dec 15, 2024 4:08 AM UTC

Did not work

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MoreahAuthor
Explorer
Dec 15, 2024 4:08 AM UTC

Did both these things and it didn't make a difference

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Newcomer
May 3, 2025 3:00 PM UTC

Someone please help! Having the same problem and it is annoying other viewers (375+) watching program!  Happens on desktop Mac whether mirroring to TV or not.

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