Products

I would like to request assistance regarding an issue I experienced during a recent Zoom meeting. I joined the session as a co-host and initiated the recording using the Zoom AI Companion feature. However, after the meeting ended, I discovered that the recording did not appear in the Cloud Recordings section. Upon checking, I realized that I was not logged into my Zoom account at the time I pressed the AI Companion recording button. Because of this, I am unsure whether the recording was captured or stored anywhere.

{"type": "INVALID_PARAMETERS","reason": "user is not send video","errorCode": 6001}Facing this error, when user turning on their camera. Gone through other discussions, I'm currently using, mediaStream.startVideo()I'm using zoom/videosdk -v2.2.12

Hello Zoom Community,I'm attempting to submit my app "Mintstac Meeting Intelligence" to the Zoom App Marketplace, but I'm experiencing persistent image upload failures.**Issue:**- Cannot upload App Icon (160x160px)- Cannot upload Cover Image (1824x176px)- Cannot upload App Gallery images- Error message: "Upload failed, please try again later"**What I've tried:**- Multiple browsers (Chrome, Safari, Firefox)- Clearing cache and cookies- Different image formats (PNG and JPEG)- Various file sizes (from 4KB to 154KB)- All images meet Zoom's specifications exactly**App Details:**- App Name: Mintstac Meeting Intelligence- Client ID: JuB6Y7XeRbi5L7F6...- App Type: OAuth User-managed app- Status: Ready for submission except for image uploadsThe error occurs consistently across all image upload fields. All other aspects of my app submission are complete.Has anyone else experienced this issue? Is there a known workaround or does this require Zoom support intervention?Any help would be greatly app

Hi team,I need clarity on whether Zoom provides an account-level configuration that allows us to programmatically set users' usernames and prevent them from editing them when they join class using link, meeting ID and passcode.My requirements:We want to set each user’s display name via code when they join meeting.We want to disable the ability for end users to modify their display name from the Zoom UI (web portal or app).We need to understand if this is supported through existing Zoom APIs, admin settings, or any specific account configuration. Can you confirm:Whether this level of control is supported?If yes, what exact API endpoints, account settings, or roles are required?If no, what alternative approach you recommend to enforce a fixed username for all users? Looking forward to your guidance. Thank you,Chirag Sanghvi 

Hallo,ich würde gerne die AI während des Meetings dahingehend unterstützen, daß die spätere Zusammenfassung besser wird. Also evtl Stichworte schriftlich oder verbal geben. Nun habe ich die KI selber gefragt, was ich da am Basten tun könnte:Antwort der Zoom KI:Ich könnte in den Notizen oder im Chat etwas vermerken, da der Companion diese beiden mit für die Zusammenfassung auswertet.Auf meine Frage, ob das auch verbal ginge, war die Antwort:Wenn ich (als Admin) mein Audio ausschalte, kann ich der KI etwas zum Verlauf des Meetings mitteilen, wenn ich bei ausgeschaltetem Audio einfach spreche. Die KI würde das dann mitbekommen und für die Zusammenfassung mit verwenden.Sorry, aber ich glaube, da hat mich die KI angelogen.Meine Frage: Wie kann ich am Besten zusätzliche Hinweise zum Meeting an den Companion geben, um die Zusammenfassung zu verbessern?Vielen Dank

I am developing a custom solution using Zoom Virtual Agent (ZVA) where customers provide image inputs during chat interactions. However, ZVA does not support image uploads out of the box, as confirmed in my previous case with you. In the CX Analytics tab > Logs > Transcripts, I can see the chat history, including attached images , which appear in the UI. To work around this, I want to programmatically fetch the transcript and the image attachment using APIs, as text responses can be passed via variables, but images require API access for processing (e.g., in AWS Lambda). I have explored the following APIs with a Server-to-Server OAuth app (scopes include contact_center:read:engagement:admin and contact_center:read:inbox_messages:admin): GET /contact_center/engagements/{engagementId}/events Response: {"code": 7001, "message": "Only voice and video channels are currently supported."} Limitation: Does not support messaging channels. GET /contact_center/messaging/messages?engagement_

What is the most effective way to distribute class materials (pdfs) to attendees of a Zoom event?

Hi Zoom Community, If a Presenter is unable to use the zoom app (blocked by their organisation) to present can they present through their browser in Zoom Events? If this is possible, how do we go about setting this up? Many thanks  Richard

How do I save chats on zoom when I don't have the three dots option

What is the best way to brainstorm a title with 100+ participants on Zoom offering their ideas that will show them other participant's ideas in real time?  Is there a way that someone can "upvote" an idea rather than writing it again?

Hello, I'm new to Zoom and need some help. I want participants to be able to share their screen, but I'm not sure how to stop the sharing as the host. I want to maintain control over screen sharing and be able to end it when needed.I’d really appreciate it if someone could help. 

i was asking for history meeting that i already created it from august to December 

If transcript is selected and you can see the words throughout the entire meeting, why doesn't nothing generate after the meeting ends showing the full transcript automatically?  It only exists if you click the save button and that seems really dumb.  And, the transcripts are not saved in the zoom account like the recordings are, I can only find them in my OneDrive (which I never use) buried in a random file.  

When I set up a new meeting, I cannot see it in my app (so I cannot edit it there - e.g. add an alternative host, etc.). I can still see my meetings scheduled previously. I've updated Zoom to the newest version. It did not help.

Por equivocación no he guardado la grabación del webinar de hoy. ¿Cómo puedo recuperarla si no sale en "Grabaciones", ni en "papelera". Es como si no existiera. Gracias

I joined a meeting and downloaded some files linked in the chat. I was using the iphone zoom app. After the zoom meeting ended, I searched for the downloaded files in my phone but I did not find them. I don’t know where they are. I hope someone can help me on this. Thanks.

Hi everyone,I’ve been using Zoom Team Chat more lately, and I’ve noticed that sometimes notifications don’t appear when new messages arrive — especially for group chats. Other times they show up fine. I’ve already checked my notification settings, and everything looks enabled.Is anyone else experiencing this?Could this be a sync delay, or maybe something with desktop vs mobile settings?Any tips or things I should try would be really helpful. Thanks!

I made  the mistake of using read.ai and I cannot figure out how to get rid of it. People are now kicking me out of meetings due to the read.ai appearing in the chat.

I have tried everything. All the call handling stuff, business hours, etc. Our inbound calls are not ringing and sending callers straight to voicemail. 

Participants are manually assigned to a breakout room, but there are instances when the participant is sent back to the main room. At this time, they are "grayed out" but still showing as a member of the room they were kicked out of. We are then unable to move them back into that group unless they rejoin the Zoom meeting. Any thoughts on what we can do to remedy this?

Hi!I have bee using Zoom for 10 months. For 2 or 3 weeks, at  Zoom meetings my video has been turning off automatically after a while.  I turn video on manually then after a short time it turns off automatically again. Earlier, no such problem with video happened.Can anyone help me?Windows 10, desktop computer, USB camera

Hello - My camera has stopped working in Zoom calls. It is a built in camera on my Lenovo computer. My Camera app works and my video works on Microsoft Teams and Google Meet. Here are the steps I've done so farLog out, log back inConfirmed Security permissions are turned on for the Camera on ZoomConfirmed my built in camera slider is in the proper positionConfirmed no other application is open using my cameraUpgraded ZoomRebootedUninstalled and reinstalled ZoomThe camera video feed just remains black and my camera light on my computer slowly flashes a couple of times before stopping altogether. I have received a message once saying the background was taking a long time to load and asked if I wanted to proceed without the background (I had Blur turned on), and I said yes, but it still didnt work. I have since turned blur off and the camera still doesnt work. 

Hey Zoom Events Community! Following today's Office Hours on AI content generation, I'm curious - what's your most surprising AI success story? Or maybe your biggest "well, that didn't work as planned" moment? &#x1f605 I want to hear about it! 👇 Reply below and share! What did you try? What happened? What did you learn? Who's brave enough to go first? 🙋‍

Hi everyone, I had an important meeting but I can't open the file. I get the message “Cannot open document ‘double_click_to_convert_01.zoom’. zoom.us cannot open a file of this type.”I tried to find a solution on the internet, and one looked good (make a new recording, pause, and move the “broken” files to a new folder, stop recording). But that didn't work. I don't know what to do anymore. I have a MAC. 

Hi there,  I have the Zoom Pro licence. I am the one using the licence, but have added an admin with a basic account. Even though I have granted the role of admin, he cannot see any cloud recordings.How and where can I change that? I have been searching for answer for about an hour now and am still clueless Best regardsTimo