https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059866

Question

Skip to main contentZoom Communications, Inc LogoJNew MemberContact CenterTTechops1Newcomer6 months ago Copy linkReportQuestionDisplay CX Analytics into Wallboards (TVs+NUCs) that don't have any Zoom client/Zoom rooms configure1 reply TranslateHi everyone, this is my first post here, so be easy with me please 😛 I would like to ask you about the current challenge I have in my company. I am a Zoom Admin, and Zoom Contact Centre Admin too. We are migrating from a phone app we have in place to Zoom Contact Centre/Zoom Phone.   I checked with Zoom support, and it seems I need to do something called Digital Signage to be able to display the dashboard/s into one of my Wallboards. The wallboards, are just TVs connected to a small NUC on the back of the TV. The NUC doesn't have a Zoom client configured. Therefore, Zoom support told me to download Zoom Rooms for Conference Rooms and Touchscreen Displays, and install the client on the NUC connected to the TV. Then, Zoom support told me to install the client on the NUC, and select Sign In. Then I should be able to see a pairing code(I can see it), and with the code, I need to go to https://zoom.us/pair and type the code. I did that also. Then I see a prompt from Zoom asking to "Select Room", and I have the option to either select a Room or create a new one. First, I created a new room, and then I went to CX Analytics, then I selected the dashboard, and then I clicked on " Send to Digital Signage". Then from the drop-down menu, I select the " Zoom room", but nothing is coming up on the TV. I have been told that I need to go to the Zoom Admin side, then Zoom Rooms, then edit the information of the Zoom Room I just created for this Digital Signage, and head to the tab named Digital Signage. Then I need to select the content, then on the Digital Signage tab, click on Add Content, then Zoom Asset, then scroll down, select the Wallboard previously shared, and click on " Add Items". Nothing is being shown on the display TV+NUC. I am having a hard time with this. Any detailed steps or any point you believe I could be failing at? Just in case I already checked these steps, but it's not working, of course:   https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058640   Thank you for the help. Analytics and Reports Like W1 Reply Follow Share JLeave a reply...1 replyWwjmartinezpNewcomer5 months ago Exactly same situation here. If someone has achieved it please help, I've been trying for hours with no success  Translate Like ReplyGetting StartedCommunity Getting Started GuideCommunity GuidelinesZoom Productivity Summit: Smarter Work Starts HereZoom Productivity Summit: Smarter Work Starts HereZoom ahead with collaboration in the AI era. Join Zoom, Deloitte & more on February 24th and 25th in this virtual event to explore what is next for workplace productivity. Zoom Workplace Updates: Simplified UI, AI Companion 3.0 & HubZoom Workplace Updates: Simplified UI, AI Companion 3.0 & HubJoin this session to explore the latest upgrades across Zoom Workplace, AI Companion 3.0, and Zoom Hub. Attendees will see quick demos of the new capabilities and learn how to bring them into everyday workflows for themselves and their teams. Join the Public Sector SummitJoin the Public Sector SummitDiscover how public sector leaders use AI and digital platforms to transform services. Join us on February 11, 2026! Discover the NEW Zoom Community!Discover the NEW Zoom Community!A vibrant new look and powerful updates--discover smarter ways to connect, learn, and share with the NEW Zoom Community experience. Discover AI Companion 3.0!Discover AI Companion 3.0!Turn conversations into outcomes with Zoom AI Companion 3.0--your new AI-first work surface that helps you brainstorm, write, and act faster. Join a User Group Today!Join a User Group Today!Zoom Community User Groups are built around YOU. Connect with peers who share your goals.  Most helpful members this weekExpertswhoJohnCommunity Super Champion | CustomerExpertswhoJohn7 likes TEmployeeTash_Balaguer4 likes ANew MemberAlyssa128972344 likes GEmployeeGroot_ding3 likes CEmployeeCarleigh3 likes Related topicsBreakout Room Button MissingiconMeetingsYour internet connection is unstableiconMeetingsWhat's New at Zoom - June 2025 - AI RecapCustomer Success ForumCalling a user's extension to go straight to their voicemailiconPhoneOriginal Sound by DefaulticonMeetingsZoom LogoTalk to a sales rep 1.888.799.96661.888.799.9666 App StoreDownload on Apple Store Zoom Workplace for Apple Google PlayDownload on Google Play Zoom Workplace for Android AboutDownloadSalesSupportCopyright ©2026 Zoom Communications, Inc. All rights reserved.TermsPrivacyTrust CenterAcceptable Use GuidelinesLegal & ComplianceCookies SettingsEmployee Login  Give Feedback

YaBoiB · Answer

Hello ​@Jerry Luevanos,Welcome to the community. I am Brandon. I am a Zoom employee and I will attempt to help you. First off go through this KB article herehttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060299and make sure that your room meets the minimum requirements for Digital Signage. It probably does, but it is good to check.Second, make sure that you have the Zoom Rooms app downloaded on the NUC and that you are signed in as an admin, so if you have a member profile and an admin profile, make sure that your admin profile is selected. Third, make sure that the display and the NUC are connected and communicating. Then go through the above KB article that I sent you and see if you can get the digital signage to work for you on the display. It sounds like you are doing every thing right, based on what you said above. Some times it is something small that can cause an issue with the content you are trying to publish to the room. Let me know how I can help.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded