About jasveen1391

jasveen1391 · 2023-12-29 10:32 AM

I accidentally clicked on stop converting button after ending the meeting. Now I see partially converted mp4, mpa and recording.conf file in the folder for yesterday's meeting. Is there a way I can recover the full recording at this point? Please hel...

jasveen1391 · 2024-01-08 08:20 AM

Hi @Jennife , thanks for your reply.Everything you have mentioned is correct. I'd be more than happy to cooperate by providing info to help troubleshoot the issue.My desktop platform is Mac. Please find below screenshot for the Recorded Tab on my Zoo...

jasveen1391 · 2024-01-04 08:01 AM

Yes I did. I checked the shared documentation and please check my below findings1. I don't see a double_click_to_convert.zoom file in the recording folder. Only 3 files are there- video1504387511.mp4, audio1504387511.mpa and recording.conf file. Unfo...

jasveen1391 · 2024-01-03 10:24 AM

@CarlaA Please suggest if there's any way to get the full recording converted?

jasveen1391 · 2023-12-29 02:27 PM

I checked the shared documentation and please check my below findings1. I don't see a double_click_to_convert.zoom file in the recording folder. Only 3 files are there- video1504387511.mp4, audio1504387511.mpa and recording.conf file. Unfortunately t...

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I accidentally clicked on stop converting button after ending the meeting

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I accidentally clicked on stop converting button after ending the meeting

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Re: I accidentally clicked on stop converting button after ending the meeting