I accidentally clicked on stop converting button after ending the meeting | Community
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J
Newcomer
jasveen1391
Newcomer
December 29, 2023
Question

I accidentally clicked on stop converting button after ending the meeting

  • December 29, 2023
  • 2 replies
  • 141 views

I accidentally clicked on stop converting button after ending the meeting. Now I see partially converted mp4, mpa and recording.conf file in the folder for yesterday's meeting. Is there a way I can recover the full recording at this point? Please help.

2 replies

CarlaA
Community Champion | Employee
CarlaA
Community Champion | Employee
December 29, 2023

Hi @jasveen1391 thank you for posting for the first time and welcome to the Zoom Community!

 

Please try following the steps in this article to troubleshoot the local recording: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761

 

Let me know if that helps!

J
Newcomer
jasveen1391Author
Newcomer
December 29, 2023

I checked the shared documentation and please check my below findings

1. I don't see a double_click_to_convert.zoom file in the recording folder. Only 3 files are there- video1504387511.mp4, audio1504387511.mpa and recording.conf file. Unfortunately the video file is only 28 seconds long.

2. I don't see a convert button under Recorded tab for yesterday's file. Buttons I see are Open, Play video, Play audio only and Delete.
Please suggest some other way!

 

J
Newcomer
jasveen1391Author
Newcomer
January 3, 2024

@CarlaA Please suggest if there's any way to get the full recording converted?

CarlaA
Community Champion | Employee
CarlaA
Community Champion | Employee
January 3, 2024

Hi @jasveen1391 

 

Have you tried all of the steps outlined in the support article to convert a recording manually?

J
Employee
Jennife
Employee
January 9, 2024

Hi @Jennife , thanks for your reply.

Everything you have mentioned is correct. I'd be more than happy to cooperate by providing info to help troubleshoot the issue.

My desktop platform is Mac. Please find below screenshot for the Recorded Tab on my Zoom desktop application. 


@jasveen1391 Hi, thanks for your cooperation and I am sorry that your recording can not be recovered this time. 

You cloud please enable this option and it will keep the double-click files no matter whether the convert is finished or not. If you encounter this issue again, these files can be re-converted to get the full files.

 

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