RickCH
Explorer
Explorer
since ‎2022-08-12
‎2024-09-12

User Statistics

  • 10 Posts
  • 0 Solutions
  • 1 Likes given
  • 2 Likes received

User Activity

Anonymous inbound calling

2023-11-20 10:49 AM
We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee. Is there a way to have a VM box not capture the who called #.. or anyway to mask it only for the one number? Thanks!

Contact center voice input too sensitive?

2023-11-09 02:16 PM
Does anyone turn on the voice input in the CC flow? Basically "Speak or say 1 for Customer Service"? If we have it turned on, so if the user says 1, it should use that option. How ever it seems that any background noise while the menu options are bei...

Changing the Default Line Key Label

2022-08-12 12:55 AM
By Default it looks like Zoom put in the label of a button to be "Username Extension". However some of the Yealink phones have smaller Line Key labels. Is there a way to change it in the provisioning template to say something like "LineKey1.Label." T...
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