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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Registration Change

emmsanch
Newcomer
Newcomer

Hello Team!

 

I was trying to do a registration change but I am now unable to. Would someone be able to reach out for assistance on this?

 

Thank you!

9 REPLIES 9

DePet
Zoom Employee
Zoom Employee

Hi happy to help. Can you please email *********** with your request?  Thanks

Hi sorry, I am not able to see your email.

Apologies. Do you want to provide your name and what registration change you would like to make here?

I was trying to log in but now it says I can because my registration was cancelled. Emmanuel Sanchez

DePet
Zoom Employee
Zoom Employee

Yeah, I see that your registration was canceled was that intentional?  If not, what did you want to change your registration to?

Hi! Yes I needed to use a special code and just needed to redo that but now I am not able to since it says that the email is already in use/ was cancelled.

 

Thank you for your help on this.

DePet
Zoom Employee
Zoom Employee

I was able to undo it, can you please try to update your registration again?

Thank you! Is there a way for me to add a promo code now?

DePet
Zoom Employee
Zoom Employee

Since it's canceled, can you try it again?