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Whiteboard "Something went wrong"

Apfel
Newcomer
Newcomer

‎2025-01-15 05:35 AM

Whiteboard refuses to open as shown on the picture. Restarting and reinstalling Zoom doesn't help.

Topics:
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1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-01-30 01:37 PM

Hello @Apfel,

Welcome to the Zoom Community! We're glad to have you here. 

I'm sorry for the late response and the inconvenience.

To troubleshoot issues with the Zoom Whiteboard feature, you can follow these steps:
1. Ensure that the Whiteboard feature is enabled for your account.
2. Verify if you have the necessary permissions to access the Whiteboard.
3. Check the meeting settings to see if the host has disabled Whiteboard for meeting participants.
4. Update your Zoom application to the latest version to avoid compatibility issues.
5. Clear your browser's cache and cookies, as these can sometimes cause display problems.

Please let us know if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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