Whiteboard connection error

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Hi, I'm getting the following error when trying to connect to the host's whiteboard:

Time out when requesting "RefreshTokenResponse" (-2000-1-42100) (s-code-17d22a95ab-1729180476928)

I already reinstalled Zoom and deleted the cache. What can I do?

2 REPLIES 2

hi @tiltedtortoise Can you provide me the docID so we can check if there are any logs

hi @tiltedtortoise Can you try opening the whiteboard in the Zoom client tab?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!