Whiteboard added without my authorization

[sheilan69]

Yesterday I received a text notification that Zoom had charged my credit card for adding whiteboard to my subscription. I did not initiate an order to add this feature, I barely use the free Zoom subscription that I have. How did this happen? I have canceled the subscription in my account, but I want a refund for the amount charged to me.

Thanks

[S_K]

Hi @sheilan69 

Thank you for reaching out to Zoom Community!

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.