Issue with using Whiteboards while recording a mee...

Community

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

This morning I was hosting a meeting and encountered an error while loading pre-made Whiteboard. We finished the session, however I troubleshooted afterwards and it seems to be the fact that we are recording the session that is the issue. When I stop recording, the pre-made Whiteboard loads without issue. When I resume recording, the error comes back. Any ideas as to why this might be happening?

Thanks in advance!

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