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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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ChemBear
Newcomer
Newcomer

‎2024-03-26 08:28 PM

I left Zoom some time ago because the whiteboard was not allowing me to write small circular letters with my XP-Pen tablet. It seemed like it was perceiving it as selecting something. Google Meets came along with a new whiteboard, but it was lacking in features, but at least I could write on it. I came back after feedback from one of my colleagues suggested it. I was happy to see that the whiteboard has really added a lot of the features that Google Meets had. Unfortunately, I think the same issue exists with the compatibility between the tablet and the white board. Now, I get a double arrow that points left and right when I am writing. I can click on the pen and the cursor changes to a pen for a bit, but then changes back to the double arrow. It is very annoying and will probably be a deal breaker unless I can find a solution. I can't be the only person running an XP-Pen tablet on here.

The other issue that I have with the whiteboard, is that I have to login to save the board. I am not sure why because I have to login to open Zoom and to get on a meeting. That tells me that I am already logged in and shouldn't have to break stride to log in.

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Nikki_Kaul
Zoom Employee
Zoom Employee

‎2024-03-28 10:16 AM

Hi @ChemBear thank you for your feedback. If possible, would you be able to attach a screen recording of this occurring so that we can investigate?

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