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Can't join whiteboards when in a meeting

yannicklerestif
Newcomer
Newcomer

‎2023-01-27 03:15 AM - edited ‎2023-02-03 07:25 AM

Hello!

 

I am not able to join Whiteboards when in a meeting anymore, even my own Whiteboards: a white screen with a spinner appears, and the Whiteboard never appears (see screenshot below).

I think it's important to note that it also happens on my personal MacBook, which I think rules out issues specific to the installation, Windows, or my laptop setup, and nudges towards a more global issue.

yannicklerestif_3-1674818053385.png

 

 

Version: 5.13.5 (12053)

OS: Windows 10 Enterprise, 10.0.19044, but also MacOs Monterey version 12.5

 

I reinstalled Zoom, didn't work.

Interestingly, it was working fine until a few days ago.

It stopped working at the same time this popup started to show up when sharing Whiteboards:

yannicklerestif_2-1674817878926.png

 

Also interesting to note, whiteboards work fine when I'm not sharing them in a meeting.

 

Thanks in advance!

1 REPLY 1

SarahJBelt
Newcomer
Newcomer

‎2023-02-08 07:15 AM

I also have this issue

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