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Video not recorded but audio did

JackrabbitTech
Newcomer
Newcomer

‎2024-03-21 02:00 PM

Please help! I just completed a 4 hour Webinar and only the audio was recorded on in my Cloud. I have checked my settings, nothing has changed from previous webinars where I was able to get audio & video. 

Would love to know 1. What went wrong? 2. Is there a way that I can get the video? 3. How do I prevent this from happening again? 

 

 

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3 REPLIES 3

SmithFL
Newcomer
Newcomer

‎2024-11-15 08:15 AM

I am having the same problem.  Did you ever find your answer?

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JackrabbitTech
Newcomer
Newcomer
In response to SmithFL

‎2024-11-15 08:43 AM

No, I had to re-record the entire webinar, unfortunately. 

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SmithFL
Newcomer
Newcomer
In response to JackrabbitTech

‎2024-11-15 08:46 AM

Thanks for the reply.  

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