Video not recorded but audio did

[JackrabbitTech]

Please help! I just completed a 4 hour Webinar and only the audio was recorded on in my Cloud. I have checked my settings, nothing has changed from previous webinars where I was able to get audio & video. 

Would love to know 1. What went wrong? 2. Is there a way that I can get the video? 3. How do I prevent this from happening again? 

[SmithFL]

I am having the same problem.  Did you ever find your answer?

[JackrabbitTech]

No, I had to re-record the entire webinar, unfortunately. 

[SmithFL]

Thanks for the reply.