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Translated subtitles

bhvev_96
Newcomer
Newcomer

‎2023-04-27 02:13 AM

Hi there,

 

maybe somebody can help me. We have a webinar in English coming up and we added the translated subtitles to our account. Somehow it is not showing up in our account to activate it. I can't call customer service because it is not included in our plan. Has somebody had that problem before?

 

Thanks in advance

Julia

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1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

‎2023-04-27 06:21 AM

Hello,

 

Prerequisites for enabling translated captions

  • Zoom One Business Plus or Zoom One Enterprise Plus account, or assigned the Zoom Translated Captions add-on*

Do you meet this condition?

 

https://support.zoom.us/hc/en-us/articles/6643133682957-Enabling-and-configuring-translated-captions 

 

Regards,

If my reply helped, don't forget to click the accept as solution button!

 

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