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How do I contact Zoom regarding Webinar reporting error?

RMWebinarOH
Newcomer
Newcomer

Hello,

 

How do I contact Zoom to inquire about inaccurate reporting data for Webinars? For example, I know 20+ people registered to attend my webinar, but Zoom is showing only 14 registrants when I export the list. This has been an ongoing issue, and I don't know why Reports is not showing accurate data in real time.

2 REPLIES 2

AnderV
Zoom Employee
Zoom Employee

Hi @RMWebinarOH ,

 

Please reach out to our Support Team giving as much detail as possible so they can look into your particular case further and provide better assistance.

 

Happy Zooming!

RMWebinarOH
Newcomer
Newcomer

@AnderV Will do. Thank you for the reply!