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michelle369pete
Newcomer
Newcomer

‎2022-06-01 03:15 PM

Good day,

 

According to the requirements I found:

Image only without a green screen

  • Zoom desktop client, version 5.2.0 or higher
  • Windows 7, 8, and 10 (64-bit)
  • Supported processors 
    • Intel i5
      • 2 cores or higher
      • 3rd generation or higher

 

It looks to me like I should be able to do this on my computer which shows:

Processor Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)

 

However, when I try to select it, I get a message that says: "Your device does not support Video Virtual Backgrounds. Learn More" and the link doesn't work.  I'm just trying to pick a picture, or blur and they are all greyed out.

 

I have Version 5.10.6 (5889) on Windows10

 

Thank you,

Michelle

 

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