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New user not receiving email to setup zoom account

AmandaMeyers
Newcomer
Newcomer

‎2022-03-17 07:30 AM

I have tried everything for new user.  I have added many others for the same company with no problems.  Our IT is unable to figure it out.  Any ideas??

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3 REPLIES 3

Alex_PFT
Zoom Partner
Zoom Partner

‎2022-03-17 08:05 AM

Hi,

We had this problem once, if the user already checked is junk mail, the other solution would be to open a web ticket with support, so they can manually add the user. Something to do with the address being blocked for some reason. 

 

Submit a request – Zoom Support

 

Alex

zoom@pft

AmandaMeyers
Newcomer
Newcomer
In response to Alex_PFT

‎2022-03-17 08:34 AM

Thank you Alex.  The submit a request worked perfectly.  They answered right away and said that the email address was being bounced.  Corrected and I'm back in business.

 

167126
Newcomer
Newcomer

‎2022-03-20 01:17 AM

Yeah

 

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