Downloading Zoom Chat message threads (not in-meeting chats) | Community
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AHucker
Newcomer
September 6, 2021
Question

Downloading Zoom Chat message threads (not in-meeting chats)

  • September 6, 2021
  • 1 reply
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Hello. I've just started using Zoom Chat (on it's own, not chat within meetings). I am trying to download the chat thread between myself and one other person. I have followed the instructions 'Viewing and downloading stored messages' found here: https://support.zoom.us/hc/en-us/articles/210615143-Viewing-stored-chat-messages#h_01EH7ZDWV7DTADVGW5Y8SV472A. But no  chat history shows up for me to download (I put in the right date). 

 

Can anyone explain to me the easiest way to download messages from a Zoom Chat thread (not in-meeting chat messages)?

 

Thanks 

    1 reply

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    October 5, 2021

    Hi @AHucker, thank you for using the Zoom Community to seek support. I see you asked your question a bit ago and have yet to receive a response… I apologize for the delay! I appreciate your patience. 

     

    Here's a few things to note if you are unable to view the chat history:

    • You must have a Pro, Business, Education, or Enterprise account and a Zoom desktop client version 3.5 or higher for message to be stored
    • If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the chat history tool has been moved to Reports (Account Management > Reports > User Activity Reports tab > Chat History).
    • verify that your Account owner has given you access to the chat history by adding the Chat history permission using role-based access control.

    If the 1-1 chat is with a Pro user but the other person is a Basic Licensed (free) user, messages will only be stored from the time the free user was added to the paid user's account.

     

    I hope this helps! Please let me know if this was able to clear some things up for you. 

     

    Zoom Moderator 

    -CA

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