Chat with Intro

[Sugi_g]

Is there a way where we can trigger a predefined template when we start a conversation with any person or team. When a Support team member pings a person, it should throw a template " I am XXXX from XXXX team " and that XXXX team is critical need to be highlighted as "Critical Response team" .Is this possible?

[Ray_Harwood]

Welcome to the Zoom Community, @Sugi_g.

I don't know of any way to do this in the existing Zoom Workplace app.

If this is super-critical, and you have developers on board, you could possibly create a custom Zoom app from the SDK that would do this.