Zoom Rooms App - Maintaining HD Resolution on Large Screen

[MediaFan]

When we start our Zoom Rooms app on a Mac mini connected to a large-format (maybe 90-inch) Samsung display, we notice that the MacOS dock gets much larger just before the Room Name, Sharing Key and time appear on the screen.  We think the Mac screen resolution is being downscaled, which results in lower-resolution profile pictures and less-than-1080 HD (we have that option on our account) resolution on our meetings and shared screens. Has anyone been able to force Zoom Rooms to keep the native high-resolutions that we seen when we are looking at the Mac desktop on the same screen?  Any ideas please?

[enzoav]

Was this ever resolved? If so, what was the solution?

[MediaFan]

This was not resolved.  At best, we could reduce the overall resolution of the large screen to match the Zoom resolution but we could not get the Zoom screen to align to the high resolution of the Mac desktop.

[Brockarella]

I've run into the same issue, and talking to Technical Support has been disappointing. They've just said this behaviour is expected and there is no way to change it. 

[Brockarella]

I found a workaround to get this working, but it's not ideal, as it should be natively supported. But to download the app Better Display https://github.com/waydabber/BetterDisplay and use Configuration Protection. It is a paid app, but it is worth it as it works between restarts.