Zoom Room Updates not Publishing (newcloud.media)

[Aquilante]

Hello,

We are using a Newcloud.Media account to post when visitors show up to our location.  This integrates with our Zoom Room via showing a website which updates every 10 minutes.  The issue we have is that sometimes this update takes HOURS to happen.  Typically more than 2-4 hours to display an update to this site that shows when a visitor is coming.  We have tried adding the website in twice to force it to update every 10 minutes- but when you publish the change, it still does not occur at a reasonable time.  We want to be able to add when a visitor is coming with it updating at a much faster rate - especially if we want to welcome a visitor and it is less than a 2-4 hour notice.

Does anyone have this issue and know what may be blocking this digital signage room to update at a reasonable time?  Any help would be appreciated.  Again, it is a site that is being updated via newcloud.media

Thank You!

[ExpertswhoJohn]

Hi @Aquilante 

I regret I must refer you to Newcloud.Media   The data is available within Zoom, but it sounds like they are not updating their end very frequently. I know this because I am also a Zoom developer. If they still have issues, they should then content the Zoom developers forum.
Sorry I cant help any more.

All the best

John Drinkwater
https://www.youtube.com/@boomwithlordzoom