Cannot approve registered guests

[jewellynnw13]

Hi, 

I created a zoom that guests would need to register for. I have had several emails come through showing that folks have registered, but when I go to the meeting to approve, they are not showing for me to approve. Any suggestions?

[Rupert · Accepted solution]

Hi @jewellynnw13 

Are you seeing your registrants at all when you go to your meeting details?

You should be going to "Edit" to the right of "Manage Registrants" under "Registration" in your meeting. There you should be able to select registrants one-by-one or All with the check-boxes and click Approve (or Deny). See screen shots below.

Does this help?

[jewellynnw13]

Hey Rupert!

That's what I typically do, but I think there is something with my computer? I logged into my account on another machine, and was able to approve. Thank you for your help!