getting error message Error Code 5613

[dhiraj09]

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. 

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613

Can someone please help with this? 

[sngllc]

Same situation with me but no solution is found even zoom support is unable to fix

[Mayu1]

I have this same problem. Were you able to find a solution?

[sikha]

I am having the same issue too. Plus they cancelled the existing plan without any notice.

[elb3]

Think I figured it out. Turn off your VPN, clear your history and cache then close the browser. Open the browser back up and login with the VPN still off. Then you should be able to purchase what you need to. 

[elb3]

I think I figured it out. If you are running a VPN or anything of that nature. Turn it off. Make sure to clear your history, close your browser then reopen your browser, log back in and that should work!