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call forward to second line

kroos08
Newcomer
Newcomer

‎2021-09-10 09:05 AM

We are currently forwarding all calls coming to site A site to site B . But at this point in time, the receptionist cannot differentiate which call is for which site , as it is coming to the same line. We considered the possibility of adding a second line, however it is not possible to create a line unless we add a DID for that but the call will be a zoom to zoom one. Also we couldn’t figure out a way to target the forwarded calls from the other site to the second line. Is there any way to implement this requirement?

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naveen
Community Champion | Employee
Community Champion | Employee

‎2021-09-15 06:44 AM - edited ‎2021-09-15 06:46 AM

@kroos08 -  Good Day!.  You can configure two Call Queues, e.g., Site_A_receptionist & Site_B_receptionist, then map each site number to a specific CQ and assign the receptionist users to both the CQ. this case receptionist can see the call is coming from which CQ and also it providers many advance options to route any of site receptionist call (work hours, waiting for the message until receptionist answer &, etc..)I hope this may help you to achieve your requirement...

 

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