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Zoom for Salesforce Integration (Oauth error for non admins)

CGilzean
Newcomer
Newcomer

Installed the updated Zoom for Lightning  (Salesforce Managed package) 2.16 but every user is getting prompted to connect 

 

Error: "To be able to use the Zoom Phone integration please complete the OAuth in Zoom Phone Settings"

 

When I click that link, it takes you to a "Zoom Phone Settings" page that only admins have access to. I clicked "Authorize from Zoom App Marketplace" and logged into Zoom with my SSO. All looks good for me and I can use the CTI adaptor in Salesforce.


Issue is that every user is getting this error and are getting redirected to an admin only page in Salesforce. I have uninstalled (deleted everything) and reinstalled the Zoom package multiple times with the same issue. We didn't have an issue with Zooms 2023 SF package or previous versions.

 

 

 

2 REPLIES 2

mmolen
Newcomer
Newcomer

We are also experiencing this issue and would love to hear from Zoom support regarding a resolution.

JAMC
Newcomer
Newcomer

We are also experiencing similar issues. Were you able to expose Salesforce Zoom object records to other than admin users?