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Upload custom ringtone to Poly vvx450

zackerman
Explorer
Explorer

 

I'm testing out Zoom phone service, and in the setup process, I'd like to add custom .wav files to the options that users can select from for their ringtone. I uploaded a .wav file via the vvx450's web interface, but once I add the url to the recommended Zoom provisioning server, it gets wiped from the phone. Is there a simple way to create a template that lets me include ringtones for users?

1 ACCEPTED SOLUTION

zackerman
Explorer
Explorer

 

Solved after some digging. 
A user on the Poly forums showed how to format .wav files to work on Poly VVX phones: https://community.poly.com/t5/VoIP-SIP-Phones/Polycom-VVX300-and-custom-ringtones/m-p/83002/highligh...
Building the provision template wasn't too hard once I found the corresponding parameter in the Poly UC documentation: https://docs.poly.com/bundle/ucs-ag-6-0-0/page/r-ucs-ag-sampled-audio-file-parameters.html
After that, it was just a matter of uploading my .wav file to a publicly accessible url, one caveat being that I had to make sure the .wav file name in the url had no special characters, because it messed up the Poly phone. On Zoom's side, the provision template looks like this: 
saf.2 = "https://hostingsitedomain.com/RickAstley.wav"

View solution in original post

4 REPLIES 4

zackerman
Explorer
Explorer

 

Solved after some digging. 
A user on the Poly forums showed how to format .wav files to work on Poly VVX phones: https://community.poly.com/t5/VoIP-SIP-Phones/Polycom-VVX300-and-custom-ringtones/m-p/83002/highligh...
Building the provision template wasn't too hard once I found the corresponding parameter in the Poly UC documentation: https://docs.poly.com/bundle/ucs-ag-6-0-0/page/r-ucs-ag-sampled-audio-file-parameters.html
After that, it was just a matter of uploading my .wav file to a publicly accessible url, one caveat being that I had to make sure the .wav file name in the url had no special characters, because it messed up the Poly phone. On Zoom's side, the provision template looks like this: 
saf.2 = "https://hostingsitedomain.com/RickAstley.wav"

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Bravo! Rick Astley. Hahaha

Craig

Thanks for posting this @zackerman! It worked great!

 

Any idea if its possible with a Yealink MP56 to upload a custom Ringtone?