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TRANSCRIPTION

HausPrime
Newcomer
Newcomer

I subscribed to the Zoom Phone plan and believed it included call transcriptions or captions. Is it possible to enable this feature? If so, could you please guide me on how to activate it?

Thank you in advance!

3 REPLIES 3

wreckITralph
Explorer
Explorer

Click your picture or initials in the top right corner of your Zoom app > Settings > Phone > then scroll down to Live Transcription Settings and enable automatic transcription.

wreckITralph_0-1744921033869.png

 

If you don't want it to be automatic, while you're in a call, click the ellipses at the bottom right of the keypad and enable transcription from there. 

wreckITralph_1-1744921145265.png

 

 

HausPrime
Newcomer
Newcomer

Mine does not have any of the 2 options...

wreckITralph
Explorer
Explorer

Is your Zoom App linked to a desk phone? If so, that's why. It's only an option on soft-phone.