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Spontaneous DND

clarkwilkinson
Newcomer
Newcomer

‎2021-09-13 09:45 AM

Employees at one of our sites find that their receptionist lines have been set to Do Not Disturb every morning when they arrive.  I can't find a setting that would cause this.  Any ideas? 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-09-16 09:30 AM

Hey @clarkwilkinson, according to our KB article, Inbound call notifications, you will not receive call notifications if you manually set your presence status to Do not disturb.

 

You will not see a presence status for external contacts if your admin disabled presence status from displaying to external contracts.

 

Hope this helps!😄

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