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Set the Lunch Time in Auto attended

Info1_gtcme
Newcomer
Newcomer

‎2023-04-17 06:56 AM

Hi

I am Business Hours 8 AM to 8 PM  if any call between 1 PM to 2 PM  i need lunch greeting .How to to do 

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1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-04-17 11:22 AM

Hi @Info1_gtcme 

 

The way you will do this is to start with Lunch time hours everyday. Your Lunch AR is set only for 1 - 2 PM and then the remaining calls go to Closed hours which can go to a different AR. See illustration in the screenshot:

 

sachinzoom_0-1681755760481.png

 

Hope that helps. If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

 

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