Log In Issues

[CorinneK]

Every time I try to log in, they require a verification code and I can't find any way to delete that requirement.  In addition even though I use the same device they say they don't recognize the device I'm using.

[Eliot]

hi corinnek,

this may have something to do with two factor authentication. 

if you are not the account owner or admin, please discuss this with whoever is. 

in case you are the owner or admin, this is a support article on two factor authencation.

Managing two-factor authentication (2FA) – Zoom Support

thanks,  eliot