International Numbers

[Dan_Clough]

I am trying to call a +1 number but receiving a message, "Sorry, we cannot complete call. Your service plan does not support calling to this destination"

Also, trying to call +61 and +33 number but receiving this message, "Sorry, we are unable to complete your call at this time. Please try again later”  

Any ideas?

[Tash_Balaguer]

Hi @Dan_Clough 

In this case your plan does not support calling the number destination I would recommend reaching out to Support/Sales team so we may recommend a plan that can cater your needs.

[Dan_Clough]

Hi @Tash_Balaguer, we've checked on our plan and the last two international codes are Australia and France. We've called other numbers with those international codes and been connected, and so we want to know why some numbers are and some numbers are not connected. Is there a significance to 'We are unable to complete your call at this time' that we do not know about. Is it signalling that the number itself is incorrect because it seems to be connecting but not completing?