Identifying Internal Calls in CallLog

[kalel]

Which field and values in the CallLog do we use to identify Internal calls? Off-net vs on-net?

[IP-Man]

@kalel 

From our KB document, here are some of the details for From and To columns that may describe what you are asking about.''

How to identify log entries

The following points explain the columns in the log table to help you identify log entries:

From and To columns

• Displays the caller ID name and number of the originating (From) and target (To) call participant. Only the caller ID number will display if the party doesn't have a caller ID name.
• If an internal extension is involved in the call, Zoom Phone displays the internal display name for that phone number instead of their caller ID name. For example, it will display the phone user's profile name instead of their caller ID name. Zoom Phone also displays the direct phone number (if applicable) and internal extension number.
• The entry will display Anonymous for calls that do have a caller ID (the caller hid their caller ID name and number).
• If an external party doesn't have a caller ID name and Zoom Phone was able to detect a location, the location will display below the caller ID number.
• You may also see a caller verified icon  in certain scenarios

For complete details on different areas on call history logs. Kindly see the full KB article below.

Viewing call history logs 

[kalel]

Hi there, this is referring to the call history logs download from the portal. Is there a similar documentation for the CallLog API endpoint? 

[jefrancisco4]

Hi @kalel 

Check out if this would help, it shows the current APIs available for Zoom Phone. https://marketplace.zoom.us/docs/api-reference/zoom-phone-api

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