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Finding Call Metrics for in-bound calls?

Jbonfield
Newcomer
Newcomer

‎2022-03-03 01:40 PM

Can anyone provide insight to help be view ZOOM stats on all inbound calls by Call Count, # Answered, # Misssed, # that went to Voicemail, # that hung up? Where can I find these data?

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1 REPLY 1

FORE-Craig
Expert
Expert

‎2022-03-03 01:50 PM

Hi Jbonfield,

 

This link will give you the Call Count, Answered Count, Missed Count but does not show the count that went to voicemail or hung up.

 

https://zoom.us/pbx/page/account/metrics/pbxqos/#/dashboard/usage/calls

 

From what I understand, user who subscribe to the Zoom Phone Powerpack have advanced metrics available to them.

 

I hope that helps!

 

 

Craig