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Desk phone questions (Yealink T46U) - Call Queues and Caller ID

gabe_sylvan
Newcomer
Newcomer

‎2022-06-13 11:25 AM - edited ‎2022-06-13 12:21 PM

I have a Yealink T46U that is a member of 3 different call queues. When any of those phone numbers ring, the phone does ring, however the caller ID which shows which Call Queue is being called is very slow. I have to let the phone ring for maybe 2-3 rings before I can see which line they are calling. Are there any settings that can be adjusted? It's so slow that I initially thought the Caller ID wasn't working properly.

 

Also, I am trying to change some dial-out settings as well. I want to have it so that, using the desk phone, someone can change the outgoing Caller ID. Right now it seems to only work though the Windows app. I have added the additional outgoing Caller ID options and can see them in the Windows or iOS app, but not on the desk phone. 

 

Any help is appreciated.

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eowens
Newcomer
Newcomer

‎2024-08-20 11:20 AM

Sorry to dig up this old post. We are having this same issue. Was there any resolution for this?

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gabe_sylvan
Newcomer
Newcomer

‎2024-08-20 01:21 PM

Sorry, we never figured out a solution to this. In our case, we stopped using desk phones and used the Windows App instead.

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