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Calls not cycling to next user

FinEx
Newcomer
Newcomer

‎2022-12-15 03:15 PM

When our zoom phone is set to Call Distribution - SEQUENTIAL, a call comes into the first user in the sequence but isn't then going to the next user if user 1 is busy.  All users are logged in and available for calls in the system.

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1 REPLY 1

enielsen
Creator I
Creator I

‎2022-12-15 08:48 PM

What does the call do? 

Is this a call queue or a user extension?

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