Button for downloading recordings not present on all Android mobile devices

[IgorCastiglia]

When we send the link of the webinar recordings to the participants we have the problem that many are only able to view the page with the video on their smartphones but the "button" to be able to download is missing. We have personally found this happens not with all devices / accounts and therefore we are unable to offer a solution to the problem.

[RN]

Hey @IgorCastiglia, unfortunately, you can not download cloud recordings via your phone. However, on your phone, you can go to zoom.us/recording > sign in > tap the '...' and tap Download which will download to your downloads folder.