Automatically Accepting Incoming Voice Calls via Zoom Phone Chatbot

[AqsaBatool]

Hi all,

I am working on developing a Zoom Phone integration with an audio-based chatbot, and I’m wondering if there’s a way to automatically accept incoming voice calls. My goal is to have the chatbot handle the call right away without requiring manual intervention or any additional steps.

Is there a setting or API endpoint in Zoom Phone that would allow this? Any advice or resources would be greatly appreciated.

Thanks in advance!

[Eliot]

hi @AqsaBatool 

Zoom offers several services that might be of interest to you.

App Marketplace

Zoom Developer APIs

Using webhooks

Zoom Developer Docs

Premier Developer Support | Zoom

In addition, you might look at zoom contact center and zoom virtual agent.  Zoom contact center is voice enabled.

Humanizing customer experience with AI | Zoom

Deliver Intelligent Support with our AI Chatbot | Zoom

For relatively simple applications, you could consider Zoom’s voice enabled interactive voice response which comes with zoom phone.

Creating an interactive voice response system

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thanks, eliot