Notes feature would not work

[ClubTwenty]

I host Zoom meeting through an organizational page. They pay for the professional account. I host the meetings. Today, others were able to start a note, but I and another lady were not. All we saw was a picture of a notebook and a magnifying glass over it. What can I do so as host I can start and share a note? 

[sckincaid]

Have you found a solution to this problem, The same thing is happening to me too. I only see magnifying glass and notes paper no dashboard to start writing notes. 

[Frank_TB]

Hello,

Do you meet the prerequisites?

Prerequisites for using Zoom Notes

• Basic, Pro, Business, Education, or Enterprise account
  Note: Zoom Notes may not be available for select verticals and select regional customers.
• Zoom desktop client
  • Windows: 5.15.10 or higher
  • macOS: 5.15.10 or higher
  • Linux: 5.15.10 or higher

Is it enabled on your account?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057701 

Here is a link to the support page that explains this in greater detail:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057702 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057699 

Regards,

If my reply helped, don't forget to click the accept as solution button!

Here,

[sckincaid]

I finally figured this out. Clear your browser cache, delete any zoom bookmarks, be sure to install newest client server. Open zoom, sign in, begin a meeting and notes will work.  Too bad the chat bot could not tell me this. I spwent hours trying everything and trying chat and it would not recognize any question I posed regarding getting notes to work. Absolutely useless. Terrible support system. Simone