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zoom has been turned off when Microsoft updated my laptop windows.... how do I get zoom back?

RML
Newcomer
Newcomer

‎2021-08-14 09:01 AM - last edited on ‎2022-03-25 10:27 AM by Community Moderator | Employee

I have a dell laptop, that was recently updated, and now Zoom won't work. Zoom does not accept my user name and password. all messed up. couldn't get on my meeting this morning, without a lot of difficulty, and going the old way, but how do i get it straight?

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-10-06 12:12 PM

Hey @RML, interesting... Have you tried resetting your password and see if the client is accepting your Zoom credentials? Or you can try to uninstall and reinstall Zoom to see if that helps!

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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