zoom dysfunction

[JLew2700]

After attempting to start a meeting I log in, enter the site then it starts rebooting and then freezes my camera and external mouse.  I bought a new mouse thinking that the mouse I had wasn't linking up with my system. Problem still occurs.

[MGSR · Accepted solution]

Hello @JLew2700,

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for troubleshooting freezing issues.

Let us know if it helps or if you need further assistance.

[MGSR]

Hi @JLew2700!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!