zoom desktop client installed on a PC but wont let me join meetings.

[kokoshah]

i have the desktop client installed and it shows me logged in and active.  I see meetings on the scheduel from the home tab on the desktop client.  but when i try to join any of these meetings - it shows connecting and then kicks me right back to the home page.   it doesnt show me the meeting so i am not getting connected to the meeting. 

please advise 

[IP-Man]

@kokoshah 

You could try a clean removal/uninstall of Zoom Application and then reinstall it again. This is to ensure that any corrupted files/config on the application is all completely removed before reinstalling.

If you have a Mac - try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.
You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

After this, try to reinstall Zoom again the re-test.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[Lukeharrison112]

Hi, I have uninstalled and reinstalled but the I'm still unable to join meeting through zoom desktop app but can joi through chrome.

[kokoshah]

Thank you for the response.  so i have installed the zoom client multiple times from a fresh install and rebooted my pc multiple times as well.  Still same issue.   I cannot see the meeting screen on my laptop and as i am booted back to the home screen - i believe the connections keep terminating.