zoom crashes and interferes with network connection

[debra05]

I have a recent Dell laptop (Windows 11) and when getting on a zoom call I freeze up a few minutes into the call and the zoom app quits. Additionally, after zoom quits my internet connection is frequently not available.  I use a wired connection primarily but I have to switch to wifi when this happens.  Most often I have to reboot to get my wired connection to work again. I tried to install the 64bit version of zoom and this did not resolve the issue.  Everything else seems to be working fine on the computer, so it seems to be a zoom issue.

Has anyone encountered this and what could be some further solutions or troubleshooting steps?

Thanks!

[crchan123]

Hi @debra05! Welcome to the Zoom community, we're happy that you're here 😊

If you are still experiencing issues with your screen freezing, I would suggest trying these troubleshooting steps:

• Use a different browser besides Safari.
• Use a different network connection.
• Clear cache and browser before starting a meeting.
• Install the application and start the meeting from there.

Let me know if this helps!

[Gazmeister]

Yes! I have the exact same problem. Exactly as you describe. But it is now 2024 and I have no idea what to do about it. When I use Teams or Skype, everything is fine. But Zoom literally crashes my internet connection.