wonky/pixelated video since the last update...!

[Dibbles]

I have been having issues with zoom video just this week, since yesterday 12Jan23 in fact. The video appears ghost like or pixelated and starts scrolling down from the top! Sometimes it flicks back momentarily other times it take longer. I've checked my webcam, connections etc. and all are working fine on 'other' platforms. I pay monthly for the zoom platform and record all my sessions for my customers, it doesn't look good!! Do I need to be looking for another platform I wonder?? I notice that others have had similar issues this week, if anyone does resolve it please let me know. Thank you 

[CarlaA]

Hi @Dibbles , thank you for posting your issue in the Zoom Community. I'm very sorry that this has caused you interrupted meetings and recordings. I do want to let you know that our Engineers have reproduced the issue and found a solution that will be implemented in the 5.13.5 version which will be released in the coming days.

While waiting for a fix, we have these work arounds that can resolve the issue for the time being:

 
Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.

On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon')
 
Select ‘Video’ > Advanced > Uncheck  ‘Optimize quality of the video | send with de-noise
 
 
Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue)
 
Roll back and re-install instructions for Windows
 
First uninstall the current Zoom version (Windows)
 
The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
 
Could you please run the CleanZoom application, and then restart your computer when it's finished?
 
Once done restarting please visit this link  

EXE 64-bit:
https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe?archType=x64 this will automatically download the previous version for you.
 
Roll back and re-install instructions for MAC
 
Click on the Zoom Icon at the dock while you have the Zoom Client running.

On the upper left you will see zoom.us, click on Uninstall

Once Zoom is completely uninstalled,  visit this link below to roll back to the previous version.
 
For Intel Processors
PKG: https://zoom.us/client/5.12.9.13190/Zoom.pkg
M1 Processor version:
https://zoom.us/client/5.12.9.13190/Zoom.pkg?archType=arm64

I hope this helps! Thank you for your patience. 

Carla,
Zoom Community Team

[CarlaA]

Hi @Dibbles , thank you for posting your issue in the Zoom Community. I'm very sorry that this has caused you interrupted meetings and recordings. I do want to let you know that our Engineers have reproduced the issue and found a solution that will be implemented in the 5.13.5 version which will be released in the coming days.

While waiting for a fix, we have these work arounds that can resolve the issue for the time being:

 
Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue.

On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon')
 
Select ‘Video’ > Advanced > Uncheck  ‘Optimize quality of the video | send with de-noise
 
 
Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue)
 
Roll back and re-install instructions for Windows
 
First uninstall the current Zoom version (Windows)
 
The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.
 
Could you please run the CleanZoom application, and then restart your computer when it's finished?
 
Once done restarting please visit this link  

EXE 64-bit:
https://zoom.us/client/5.12.9.10650/ZoomInstaller.exe?archType=x64 this will automatically download the previous version for you.
 
Roll back and re-install instructions for MAC
 
Click on the Zoom Icon at the dock while you have the Zoom Client running.

On the upper left you will see zoom.us, click on Uninstall

Once Zoom is completely uninstalled,  visit this link below to roll back to the previous version.
 
For Intel Processors
PKG: https://zoom.us/client/5.12.9.13190/Zoom.pkg
M1 Processor version:
https://zoom.us/client/5.12.9.13190/Zoom.pkg?archType=arm64

I hope this helps! Thank you for your patience. 

Carla,
Zoom Community Team

[Dibbles]

Thank you for the reply.

I will try these options and see what works best.

thanks again

Sarah