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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

videos not available

Jcastano
Newcomer
Newcomer

‎2022-12-20 01:31 PM

I am an administrator of a business account, and we have some videos saved but when entering the playback it is not possible to see them. could you help me with this issue, thank you.

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Jameswalter
Contributor III
Contributor III

‎2022-12-21 09:53 PM

App-related causes

Most of the Zoom freezing problem occurs due to issues with the app. Sometimes Zoom does not allow the webcam to start immediately, and audio starts lagging. The reason behind this is there are some complications in the app settings, or several different apps of the same nature are running in the background.

Another cause of video freezing is that the app may not be updated to the latest version. Therefore, before you lose your mind in a meeting, try to upgrade it to the latest version.

Device-related causes

Some video freezing problems do not occur due to the Zoom app. Most of the time, it's your device that creates disruptions in the normal functioning of your conference call. If you are using Zoom on your Windows 10 PC or Mac, the webcam might not allow the video. This is because the PC settings have blocked the webcam.

Moreover, if you are operating Zoom from your mobile, and you face the Zoom meeting audio not working, it might be the instability of your internet connection. Also, ensure that your device is in good shape to handle conference calls and have battery life.

 

Regards,
John

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